1. Who We Are

WEGOTBATTERIES (PTY) LTD, Registration No. 2024/374572/07 operates the online store at www.wegotbatteries.net. (the “Store”).

We are the Responsible Party as defined under the Protection of Personal Information Act 4 of 2013 (“POPIA”). Our Information Officer SINA MALUNGANE and can be reached at info@wegotbatteries.net.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store, share, and protect the personal information of:

• customers who browse or purchase from our Store

• visitors to our website

• individuals who contact us for support or enquiries

By using our Store, you confirm that you have read and understood this Policy.

3. Information We Collect

3.1 Information You Give Us Directly

• Full name and contact details (email address, phone number, physical address)

• Billing and delivery address

• Payment information – note: card details are processed by our payment provider and are never stored by us

• Account login credentials (if you create an account)

• Communications you send us (emails, chat messages, contact form submissions)

3.2 Information Collected Automatically

• IP address and approximate location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referring URLs

• Cookies and similar tracking technologies (see Section 8)

3.3 Information From Third Parties

Where you pay via PAYMENT PROVIDER e.g. PayFast / Peach Payments / PayGate], we receive a transaction confirmation and basic billing details. We do not receive your full card number.

4. How We Use Your Information

We process your personal information only for the following lawful purposes under POPIA:

• To process and fulfil your orders, including delivery and returns

• To create and manage your customer account

• To send order confirmations, shipping updates, and support communications

• To send marketing communications, where you have opted in – you may opt out at any time

• To prevent fraud and ensure the security of our Store

• To comply with legal obligations under South African law

• To improve our Store, products, and services through aggregated analytics

We will not use your personal information for any purpose incompatible with the above without your prior consent.

5. Lawful Basis for Processing

Under POPIA, we rely on the following grounds to process your personal information:

• Contract performance – to fulfil your order and manage your account

• Legal obligation – to comply with tax, consumer protection, and other applicable laws

• Legitimate interest – to prevent fraud and improve our Store, where this does not override your rights

• Consent – for marketing communications and non-essential cookies

6. Sharing Your Information

We share your personal information only where necessary and with the following categories of third parties:

Payment processors: PayFast (Pty) Ltd– to process payments securely

Courier and logistics providers: WEGOTBATTERIES (PTY) LTD – to deliver your orders

E-commerce platform: Shopify Inc. – which hosts and powers our Store

Email and marketing tools: WEGOTBATTERIES (PTY) LTD – to send transactional and marketing emails (opted-in subscribers only)

We do not sell your personal information to any third party. All third-party service providers are contractually required to handle your information in accordance with POPIA and applicable data protection standards.

We may disclose your information if required to do so by law, court order, or lawful instruction from a public authority.

7. Cross-Border Transfers

Some of our service providers (for example, Shopify / Mailchimp / Google Analytics) store and process data outside South Africa. When we transfer your personal information internationally, we take steps to ensure it receives an adequate level of protection, including by entering into appropriate data transfer agreements. By using our Store, you acknowledge that your information may be transferred internationally for the purposes described in this Policy.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in during your session

• Remember items in your cart

• Understand how visitors use our Store (analytics)

• Serve relevant advertising (where you have consented)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Store. Where required, we obtain your consent before placing non-essential cookies.

We use Google Analytics / Meta Pixel / other tracking tool to collect anonymised usage data. Please refer to their respective privacy policies for further information.

9. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes set out in this Policy or as required by law. Specifically:

• Order and transaction records: 5 years (SARS and Consumer Protection Act requirements)

• Customer account data: for the duration of your account, plus 1 year after closure

• Marketing opt-in records: until you withdraw consent

• Website analytics data: 26 months (aggregated and anonymised thereafter)

When retention is no longer necessary, we securely delete or anonymise your information.

10. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or destruction. These include:

• SSL/TLS encryption on all data transmitted through our Store

• Access controls limiting who within our business can access personal data

• Secure payment processing through our certified payment provider

No method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required under POPIA.

11. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your information, subject to our legal retention obligations

• Object to the processing of your information for direct marketing purposes

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact our Information Officer at info@wegotbatteries.net. We will respond within a reasonable time and in accordance with POPIA.

Information Regulator contact details:

• Website: www.inforegulator.org.za

• Email: inforeg@justice.gov.za

• Tel: 010 023 5207

12. Children’s Privacy

Our Store is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

13. Third-Party Links

Our Store may contain links to third-party websites (for example, social media platforms or logistics tracking portals). This Policy does not apply to those websites. We encourage you to review their privacy policies before providing them with any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on our Store with a revised “Last Updated” date. Material changes will be communicated to registered customers via email.

15. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Information Officer: SINA MALUNGANE

Business: WEGOTBATTERIES (PTY) LTD

Email: info@wegotbatteries.net

Phone: +2710 786 1000

Physical Address: 169 Delmondo Office Park, Ashlea Gardens, Pretoria