Overview

At WEGOTBATTERIES, we want you to be satisfied with your purchase. This policy sets out your rights and our obligations regarding returns, exchanges and refunds. It must be read together with our Terms of Service and Privacy Policy.

This policy complies with the Consumer Protection Act 68 of 2008 (“CPA”). Your statutory rights under the CPA are not affected or limited by this policy — where our policy gives you more than the CPA minimum, you are entitled to the more generous provision.

1. Your Rights Under the Consumer Protection Act

1.1 Right to Return Unsafe or Defective Goods

If goods you receive are:

• unsafe or pose a hazard to you or others

• defective or of poor quality

• not reasonably suitable for the purpose for which they are generally intended

• not of good quality, in good working order, or free of defects

you may return them within 6 months of delivery and choose one of the following remedies at your election:

• a full refund

• a replacement of the same goods

• repair of the goods

We will not charge you any costs associated with exercising this right, including return shipping.

1.2 Right to Return Goods That Do Not Match Description or Sample

If goods delivered to you do not match the description, sample or demonstration shown at the time of purchase, you are entitled to return them and receive a refund, replacement or repair as above.

1.3 Cooling-Off Period – Direct Marketing Transactions

If you purchased as a result of direct marketing (for example, an unsolicited email, SMS or social media advertisement that prompted you to purchase), you have the right to cancel the transaction within 5 business days of receiving the goods. You are entitled to a full refund. Return shipping costs in this instance are at your expense unless the goods are defective.

2. Our Standard Return Policy

In addition to your CPA rights above, we offer a 7-day voluntary return window from the date you receive your order.

2.1 Eligibility

To qualify for a voluntary return under this section, items must be:

• in the same condition as received — unused, unworn and uninstalled

• in original, undamaged packaging with all accessories, manuals and labels included

• accompanied by proof of purchase (order confirmation email or invoice)

2.2 Non-Returnable Items

The following items are not eligible for voluntary return under Section 2. Note that your CPA rights under Section 1 still apply to these items if they are defective or unsafe:

• [e.g. Sealed electrical components opened after delivery] — for health and safety reasons

• Items damaged after delivery due to misuse, or accidental damage

• Items purchased as clearance, final sale, or marked as non-returnable at time of purchase

• Gift cards

2.3 Sale Items

Sale items are eligible for return under our standard policy for store credit, except where defective. Your CPA rights for defective goods always apply regardless of whether an item was purchased on sale.

3. How to Request a Return

To initiate a return, contact us before sending any item back. Items returned without prior authorisation will not be accepted.

Step 1: Contact us using the details in Section 7 within the applicable return window.

Step 2: Provide your order number, a description of the issue, and photographs if the item is damaged or defective.

Step 3: We will review your request within 3 business days and advise whether your return is approved and how to proceed.

Step 4: If approved, we will provide a return address and, where applicable, a prepaid shipping label.

The cost of shipping of returned goods will be carried by us if the goods are defective, and by the customer if the returns are voluntary. 

Return address: 169 Delmondo Office Park, Ashlea Gardens, Pretoria

4. Damages, Defects and Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or is not what you ordered:

• Contact us within 24 hours of delivery

• Include your order number, a clear description, and photographs of the item and packaging

• Email us at returns@wegotbatteries.net 

We will assess the issue and, where it falls within your CPA rights, we will offer a refund, replacement or repair at no cost to you.

5. Exchanges

We offer exchanges.

To exchange an item: return it in accordance with Section 3. Once the return is accepted, we will dispatch the replacement item.

Exchanges are subject to stock availability. If the requested item is out of stock, we will offer a refund or store credit.

6. Refunds

6.1 Processing Timeline

Once we receive and inspect your returned item, we will notify you within 5 business days whether your refund has been approved.

Approved refunds will be processed to your original payment method within 5–7 business days of approval. Please allow additional time for your bank or card provider to reflect the credit — this is typically 3–5 additional business days and is outside our control.

If your refund has not appeared within 15 business days of approval, please contact us at returns@wegotbatteries.net.

6.2 Refund Method

Refunds are issued to the original payment method used at purchase. We do not issue cash refunds. We can issue store credit at your request.

6.3 Partial Refunds

We reserve the right to issue a partial refund where: (a) an item is returned in a condition other than described in Section 2.1; or (b) only part of an order is returned.

7. Contact Us

For all return, refund or exchange queries:

Email: returns@wegotbatteries.net

Phone: +2710 786 1000

Hours: Monday–Friday, 08:00–17:00

Postal / return address: 169 Delmondo Office Park, Ashlea Gardens, Pretoria

If you are not satisfied with our resolution, you may contact the National Consumer Commission at www.thencc.org.za or 012 428 7000, or approach the relevant Consumer Tribunal.