Overview

This Shipping Policy explains how WEGOTBATTERIES processes, ships and delivers orders placed through www.wegotbatteries.net. It must be read together with our Terms of Service and Returns and Refunds Policy.

All delivery timeframes stated in this policy are estimates based on normal operating conditions. They are not guaranteed and do not constitute a contractual delivery date unless expressly confirmed in writing.

1. Where We Ship

We currently ship to addresses within South Africa only. We do not ship to:

• Post office boxes (PO Boxes)

• Outlying rural or remote areas — contact us to confirm delivery to your area

• International destinations (at this time)

If you are unsure whether we deliver to your area, contact us at info@wegotbatteries.net before placing your order.

2. Delivery & Fitment Timeframes

WeGotBatteries offers professional mobile battery delivery and fitment within our active service areas. 

Orders placed between 00:00 (midnight) and 12:00 (midday) may qualify for same-day delivery and professional mobile fitment, subject to stock availability; technician availability; customer location within our active service areas; successful payment confirmation; vehicle compatibility verification; and operational capacity.

While WeGotBatteries makes every reasonable effort to complete qualifying orders on the same day, same-day service cannot be absolutely guaranteed in every instance.

Orders placed between 12:00 (midday) and 00:00 (midnight) are generally scheduled for next business day delivery and professional mobile fitment, subject to stock availability and operational scheduling. Same-day delivery and professional mobile fitment may be possible subject to stock availability; technician availability; customer location within our active service areas; successful payment confirmation; vehicle compatibility verification; and operational capacity.

“Battery Rescue” (urgent) fitments are generally scheduled for delivery and professional mobile fitment within 1-3 hours of the purchase of the battery, subject to stock availability, technician availability; customer location within our active service areas; successful payment confirmation; vehicle compatibility verification; and operational capacity.

During peak periods such as Black Friday, Cyber Monday, December holidays, or promotional sales, processing times may be longer. We will communicate delays on our website and via email where possible.

3. Shipping Methods and Estimated Delivery Times

The following shipping options are available at checkout. Costs are calculated based on your delivery address, parcel dimensions and weight.

3.1 Main Centres vs Outlying Areas

Delivery and mobile fitment services are currently available only within WeGotBatteries’ designated service areas, which include Johannesburg, Pretoria and Ekurhuleni. Deliveries to outlying and remote areas will be introduced in due time.

3.2 Service availability

Service availability may vary depending on delivery location; battery type; stock availability; traffic conditions; technician availability; and operational demand.

3.3 Delays

Although WeGotBatteries aims to meet all indicated delivery and fitment timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to supplier stock shortages; unexpected sourcing delays; traffic disruptions; vehicle breakdowns; severe weather conditions; incorrect customer details; restricted site access; technical verification issues; or unforeseen operational constraints.

Where reasonably possible, affected customers will be notified of material delays.

4. Shipping Costs

Shipping costs are calculated dynamically at checkout based on your delivery address, the weight and dimensions of your order, and your chosen shipping method. The exact cost will be displayed before you confirm payment.

VAT is included in the displayed shipping cost.

5. Order Processing

Orders are processed during operational business hours and may include:

• payment verification;

• confirmation of vehicle compatibility;

• stock allocation;

• product sourcing where required;

• route planning;

• technician assignment; and

• dispatch preparation.

Processing times may vary depending on order volume and stock availability.

Once your order is dispatched, you will receive a shipping confirmation email.

6. Delivery

6.1 Customer Availability

Customers must ensure that:

• the vehicle is accessible at the agreed location;

• the correct vehicle details were provided;

• a responsible person is available for the fitment; and

• the vehicle can safely be worked on.

6.1 Delivery Attempts

Our fitter will attempt delivery to the address provided at checkout. If no one is available to receive the parcel, we will contact the Customer by telephone and text.

Failed attendance due to customer unavailability may result in rescheduling charges.

6.2 Delivery Address Accuracy

Please ensure your delivery address is complete and correct at checkout. We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address. Address changes after an order has been dispatched cannot be guaranteed.

6.3 Risk and Ownership

Risk of loss or damage to your order passes to you upon delivery to the address provided. Ownership of goods passes to you upon full payment being received and confirmed.

7. Lost, Delayed or Damaged Parcels

7.1 Delayed Parcels

If your parcel has not arrived within the estimated time frames, please contact us. 

7.2 Lost Parcels

If a parcel is confirmed lost by the fitter, we will reship the order at no additional cost / issue a full refund. We will open a formal investigation which may take up to 14 business days to resolve.

7.3 Damaged in Transit

If your parcel arrives visibly damaged, please:

• Take photographs of the outer packaging and damaged item before opening further

• Contact us within 24 hours of delivery at info@wegotbatteries.net

• Retain all packaging until the claim is resolved

We will assess the claim and arrange a replacement, repair or refund in accordance with our Returns and Refunds Policy.

8. Special Handling and Restricted Items

Some products may have special shipping requirements due to their nature, size or weight. This will be indicated on the product page and at checkout.

9. Click-and-Collect

We do not currently offer a click-and-collect option.

10. Public Holidays and Seasonal Delays

Our warehouse and fitters do not operate on South African public holidays. Orders placed on or around public holidays will be processed on the next available business day. During peak retail periods (e.g. Black Friday, December), fitters experience higher volumes and delivery estimates may be extended.

We will post any known delays on our website at www.wegotbatteries.net and communicate via email where possible.

11. Service Limitations

WeGotBatteries reserves the right to decline or reschedule same-day or next-day services where fulfilment is not reasonably possible due to stock, safety, geographic, operational, or technical limitations

12. Contact Us

For all shipping, tracking or delivery queries:

Email: info@wegotbatteries.net

Phone: +2710 786 1000

Hours: Monday–Friday, 08:00–17:00